Ace Shoppers Payments allows buyers to use various paymentgateways on our platform such as Paystack and bank transfer services. This policy explains all of your rights and obligations when using Ace Shoppers Payments.
Information Collected or Received
While providing our Services, we collect or receive your personal information during registration on the platform, indirectly from you based on your activity and interaction with our Services, and from our third party advertising and marketing partners. Most times, you choose what information to provide, but sometimes we require certain information to provide you the Services. Ace Shoppers uses the personal information it receives and collects in line with the purposes described in this policy.
Registration, Account Setup, Service Usage
There is need to submit a valid email address in order to use the services. You will need to submit a name associated with your account when you register. You may modify that name through your account settings. This information needs to be provided to enable us to provide you with the Services. Additional information, such as a shop name, billing and payment information including billing contact name,telephone number, delivery address.
Ace Shoppers requires your full name or other proof of identification in order to verify your identity, comply with applicable law and also to provide you with the Services including, to verify ownership of an account, to mitigate fraud and abuse, to comply with regulatory obligations, or to complete a transaction. To authenticate a payment, you will need to respond to a prompt from your card issuer and provide additional information, such as a correct response to a question, a password, or a passcode.
Profile: You may provide your name and other personal information such as date of birth, gender, location in connection with your account and activity. You can edit or remove this information through your account settings. The name associated with your account which you may modify in your account settings is publicly displayed and connected to your Ace Shoppers activity.
Automated Information: Ace Shoppers receives and records information automatically from your browser or your mobile device when you visit the Site or use certain features of the Services, such as your IP address or unique device identifier, cookies, and data about which pages you visit and how you interact with those pages in order to allow us to operate and provide the Services. This information is stored in log files and is collected automatically. This information is used to prevent fraud and to keep the Services secure, for analysis and to understand how the Services work for members and visitors, and also to provide advertising, including across your devices, and a more personalized experience for members and visitors.
Information Usage, Sharing, & Disclosure
We respect your privacy. Ace Shoppers will not reveal your name, email address, or other personal information to third parties without your consent.
Securing your personal information is important to us. We adhere to generally accepted industry standards to protect the personal information submitted to us, both during reception and after it is received. Unfortunately, no method of electronic storage is 100% secure. Thus, while we strive to protect your personal information, we cannot guarantee its absolute security.
It is important that you protect your account and information against unauthorized access by choosing your password carefully and by keeping your password and computer secure, such as signing out after using the Services.
Ace Shoppers does not take title to returned items after delivery to the customer. A refund can be processed when item is confirmed to be damaged in transit to delivery address. However, refund would not be processed for items damaged after the delivery to a customer. Refund process takes 24-48 hours.
If a dispute should arise between you and Ace Shoppers worldwide we want to provide you with a resolution that is efficient and cost effective by using our customer service team. Almost all customer service disputes can be resolved to the customer's satisfaction by contacting our customer service by email at email@example.com or by phone at 1-888-980-2287.
Every customer has a wallet associated with their account which allows multiple payment methods to be stored and used for purchases.
Every payment goes through a rigorous verification process to detect potential fraud. As one of our verification steps we may authorize your card for a small amount and ask you to verify the amount before we accept payment. This authorization is not a charge, but the bank may hold the authorized funds as unavailable until the authorization expires.
Resolving a Declined Payment
During the payment verification process, payment may be declined and you may be asked to resubmit billing information and card details so it matches what your debit card company has on file. In some situations we may just ask you to use a different form of payment. At this point no transaction has been attempted on your debit card.
Once your payment has passed the verification process, we will attempt to charge your debit card. If the sale is declined, you may need to contact your bank to resolve the problem. The most common reasons for a declined payment are:
Once you have determined the problem, log into "My Account" on the Ace Shoppers site and resubmit your payment details so we can process your order.